This evening I attempted to activate my new Twins credit card.
I called the number. I heard the machine ask me for the last four digits of my card number and I punched ‘em in.
Oddly enough, nothing happened. Instead of moving onto the menu to activate my card, the machine simply sat silent for a minute before asking me to enter the final four digits a second time.
I didn’t really understand what the deal was, but I figured maybe I punched in the wrong number or something, so I went ahead and entered my number for the second time.
There was more awkward silence and then the machine asked me for the last four digits of my card number a third freakin’ time.
I was annoyed, because I knew that I’d entered them correctly, but punched ‘em in again, undoubtedly pressing the buttons with the fury of a thousand suns!
The machine then had the audacity to ask me yet again to enter the last four digits of my card number.
At this point I was incredibly annoyed, but punched ‘em in one more time, only to hear the following:
“Um…Hello? Is anyone there? I can’t hear what you’re saying. I just hear beeping…may I please have the final four digits of your card number?”
It was then that I realized it wasn’t a machine, but a real lady who apparently doesn’t understand button pushes, but rather the English language.
Lesson of the Day: Not everyone who sounds like a robot actually is a robot.